Privacy Policy

1. Introduction

At Byte Harbour IT, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

2.1 Website Analytics

We use Cloudflare Web Analytics to understand website traffic and improve user experience. This service collects:

• Page views and website usage patterns
• General geographic location (country/region level)
• Browser type and device information
• Referral sources and traffic patterns

Important: Cloudflare Analytics is privacy-focused and does not track individual users across websites or collect personally identifiable information.

2.2 Contact Information

When you initiate contact with us through our website or email, we may collect:

• Your name and business information
• Email address and contact details
• Information about your business needs and requirements
• Any additional information you choose to share during our communications

3. Data Storage and Security

3.1 Cloudflare Protection

Our website is protected by Cloudflare's security infrastructure, which provides:

• DDoS protection and security filtering
• SSL/TLS encryption for all data transmission
• Privacy-focused analytics without personal data collection
• Enhanced website performance and security

3.2 Email Communications

When you contact us, all communications are conducted via secure email. We implement industry-standard security measures to protect any information shared during our professional correspondence.

4. How We Use Your Information

We use collected information solely for legitimate business purposes:

• Responding to your inquiries and providing customer support
• Understanding website usage to improve user experience
• Communicating about our cybersecurity and IT services
• Providing professional consultations and service delivery
• Complying with legal and regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties, except:

• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent
• With trusted service providers who assist in our operations (under strict confidentiality agreements)

5.1 Canadian Privacy Laws

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation.

6. Your Privacy Rights

You have the right to:

• Access information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for communications
• File a complaint with privacy authorities

7. Cookies and Tracking

Our website uses minimal tracking technologies:

• Essential cookies for website functionality
• Cloudflare analytics (privacy-focused, no personal data)
• No advertising cookies or cross-site tracking
• No social media tracking pixels

8. Data Retention

We retain information only as long as necessary:

• Website analytics: Aggregated data retained according to Cloudflare's privacy policy
• Business communications: Retained for the duration of our business relationship and as required for legal compliance
• Contact information: Deleted upon request or when no longer needed for business purposes

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will notify users of significant changes by posting the updated policy on our website with a new effective date.